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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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wireless printer HP ENVY Photo 7855 cartridge problem

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HP ENVY Photo 7855 (wireless)

I changed the black cartridge on 9/3/21 and it worked fine until 9/23. Suddenly, without doing anything different, I got a "cartridge problem" message. I followed the suggested solution to remove the cartridge and reinstalled them. I also followed the virtual assistant's suggestion to wipe the orange tape on the cartridges with distilled water, dried them for 10 minutes and reinstalled them. Nothing worked. If this problem is not solved, someone suggested getting a cord to connect the printer to the computer. What should I do?

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Welcome to the HP Support Community.


Do you've any other black ink with you to see if you get the same error message with that as well?


Let us know 🙂




I am an HP Employee

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