wireless setup wizard to re-enter WPA passphrase fails. I changed networks and cannot connect.

[tombrownmac1]

After moving and changing networks, I can't get my printer online. After 2 days I'm about to give up and go buy a wired printer. I feel like I've tried everything from the "wizard" to direct set-up and nothing works.

[sandytechy20]

@tombrownmac1 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[tombrownmac1]

The HP model is 6978 (office jet pro) ~ otherwise I can only see a SN# or a FP# I don't know if either one of those helps?

[sandytechy20]

@tombrownmac1 

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 

2. Touch Network Setup. 

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

Set up the printer on your wireless network

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ). 

3. Touch Wireless Settings. 

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 

5. Follow the display instructions to complete the setup.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.