wireless setup

[jupiter1220]

From the Home screen, when I click on Settings, and then click on Network Setup,  one menu item is Wireless Settings.  When I click on Wireless Settings, one menu item is Wireless Setup Wizard, which is grayed-out.  When I click on Wireless Setup Wizard , the message I receive is "The feature has been locked by the person who set up the printer".

Is there another way to reset these settings?  Thank you.

[Kumar0307]

@jupiter1220, Welcome to the HP Support Community!

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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