wireless und lan connection issues - laptop only connects after 20-30seconds or not at all

[schnabeli]

wireless und lan connection issues - laptop only connects after 20-30 seconds or not at all with the network. this problem is not new and since i've purchased the notebook. all other laptops in our house connect immediately without issues

[Irfan_06]

Hi @schnabeli,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with network connectivity on your Laptop.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows.

- Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[schnabeli]

unfortunately this doesn't resolve the problem and it's really very cumbersome to get connected to the internet (both lan and wlan) ... there must be a hardware issue with the laptop.

[Irfan_06]

Hi @schnabeli,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[schnabeli]

many thanks for the additional adivces. I've followed them, but the situation hasn't improved at all. Would it be possible to replace the laptop? Since I need this laptop for my profession, I'd need a replacement first and can then send this one back to you.