Let's restore the network settings on the Printer: 1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup. 2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored. 3. Touch OK.
Once done, try connecting again to the Wi-Fi.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".