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goreo5758
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0X83C0000A NOS_LOADER_APP

HP Recommended
HP all in one 4630
Microsoft Windows 10 (32-bit)

I am getting error message OX83C000A NOS_LOADER_APP, I have read other inquires and tried unplugging, plug back into wall outlet, unable to remove both ink cartirdges, only color one, still revieing same error message. Please help

 

Thank you

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A4Apollo
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Hey there! @goreo5758, Thanks for stopping by HP forums!

 

I understand you are getting OX83C000A NOS_LOADER_APP error on your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

 

If the issue still persists try updating the printer firmware and check if it helps.

 

Link to update printer firmware.

 

 

 

Let me know how it goes!

Have a great day ahead! 🙂

 

A4Apollo
I am an HP Employee

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goreo5758
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I have tried this but the problem seems to be the ink cartridges are not moving in order to be removed. I can only get to the color ink, not the black cartridge. 

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A4Apollo
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@goreo5758, Thanks for your quick response and time.

 

As you mentioned the carriage is not moving correctly on your printer.

 

It certainly seems to be a hardware issue.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

Have a pleasant day ahead!

Take care! 🙂

A4Apollo
I am an HP Employee

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