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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-18-2013 06:54 AM

HP Recommended

Hi polyn,

 

Please download and install the latest firmware from the link below. Let me know if you have any trouble getting it installed over USB.

 

Firmware Version20130703 Released:2013-08-29

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎09-20-2013 04:08 PM

HP Recommended

I have a similar issue.

I was using the printer the whole last year, 2 weeks ago we changed the wifi network and successfully updated the setting for ePrint through iPhone Airport Utility configuration (I have AirPort Express router, used "Add WPS printer" function). The printer was printing as usual for a week and then I switched the power off for 5 minutes. Once I turned it on, I got the similar message the other users described and nothing is printing since then. 

 

Additional info:

1) Printer: HP LaserJet Profesisonal M1217nfw MFP

2) Laptop: MacAir, operating system Windows 7 Home Premium

3) Message "No Strings in R0" showing twice in 2 lines on printer display

4) top 4 lights blinking after I restart printer for a while, then only the top light is steadily on

5) I can make a copy

6) I can't update the firmware, as in the middle of upgrading process, I get the error message saying " HP Printer Update cannot communicate with the product. The product might have changed network settings as a result of the firmware update or it might be restarting." (tried the same procedure with other laptop, same result).

 

Unplugging power cord both from printer and wall outlet doesn't help.

 

Please advise what to do. 

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‎09-24-2013 08:07 AM

HP Recommended

Hi Poliness,

 

Please check your private messages.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎09-24-2013 01:35 PM

HP Recommended

Hey,

thanks for your answer!

 

However, no luck so far. I cannot update the firmware since it says it cannot communicate.

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‎09-24-2013 01:52 PM

HP Recommended

Hi polyn,

 

Please check your private messages.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎10-25-2013 04:30 PM

HP Recommended

Yes...I have the same problem. NO STRINGS IN RO...

 

Please send your Secret Squiral private message to fix this issue. Post Haste!

 

I'm running a business and the last thing I need is to make invoices by hand.

 

Dusty

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‎10-28-2013 07:34 AM

HP Recommended

Hi Dustyaries

 

I understand you are getting the error message no strings in ro.

 

I will send you a private message with this information.
In the forum beside your handle name just click on the envelope to view it.

 

If you need more assistance just let me know.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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‎11-02-2013 10:52 AM

HP Recommended
Hi, I have exacly the same problem as user Połiness.
Thanks for any help.
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‎11-04-2013 08:34 AM

HP Recommended

Hi franke-cz

 

I understand you are also getting the error no strings in ro.

 

Since you are having the same issue and power reset didn't help I will

send you a private message with this information for the reset.
In the forum beside your handle name just click on the envelope to view it.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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‎11-06-2013 02:59 PM

HP Recommended

Dears, 

 

I have the same problem as the above. But now the displayed is blank and no light is on.

If I switch it off, disconnect the power cord and wait for some seconds, then when I switch it on again the displays remains blank but the three lights are solid. 

I would much appreciate your help on this. 

Thanks!

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