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05-05-2012 08:24 PM
I have a 2007-vintage iMac on which I run VMWare Fusion so I can use Windows programs. My virtual machine is running Windows XP. My HP 2055dn printer was working just fine until I upgraded my Mac OS software to Snow Leopard, upgraded VMWare Fusion to Version 4, and added RAM. Now the printer will only print from the Mac side. In Windows it indicates an error every time I try to print. I tried running printer diagnostics, but got nowhere. I tried uninstalling and then reinstalling the printer software. That caused the "My computer" function to crash every time I tried to see if the printer was installed - I cannot access "My computer" now. The installation of the printer software stops at the point where I am instructed to connect the printer to the computer and turn it on. The printer is connected and on, but the software does not allow me to proceed to the next step. In frustration, I tried to install the printer to work wirelessly. After about three hours, it is still trying to install the software.
I don't think it is going to work.
Can anyone tell me, step by step, how to get my printer back up and running?
06-19-2012 05:03 PM
Hey there, the product you have is a commercial printer. These commercial products can be a tad tricky. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support.
You can find the Commercial LaserJet board here:
HP Business Support Forum -- LaserJets