Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 5
Member Since: ‎05-21-2012
Message 1 of 8 (1,014 Views)

2nd laptop to wireless printer C7180. Print works, COPY & SCAN do not

Adding 2nd computer to wireless network printer C7180 all-in-one.  PRINT functions, but COPY and SCAN do not from either computer or from printer's control panel.   

2nd computer is not listed on the printer's control panel. 

 

Uninstalled and reinstalled 3 times.

 

1st computer OS = Windows 7.  2nd computer OS is XP.

 

0 Kudos
Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 8 (1,008 Views)

Re: 2nd laptop to wireless printer C7180. Print works, COPY & SCAN do not

If the printer is plugged into one PC with a USB cable and you are trying to use Windows Print Sharing, that is all you will get - print sharing.

 

Since this is a network printer, why not connect it to your router with an Ethernet cable (preferred) or if that is not convenient, with a wireless connection?  That way all PCs can use all of the printer's functions.


Let me know which way you would like to connect the printer and to what router and I can help.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Top Student
Posts: 5
Member Since: ‎05-21-2012
Message 3 of 8 (1,004 Views)

Re: 2nd laptop to wireless printer C7180. Print works, COPY & SCAN do not

Let me first correct one statement - COPY is functional - only SCAN is nonfunctional with the second laptop.

 

Connections are wireless with a Cisco Linksys E1200 router.  I have worked my way through all the troubleshooting available hp website.  I think the problem is with a firewall.  I have an email out to my work IT guru, but he has not responded yet.  I am not familiar with this laptop well enough to even know what firewall.

 

Do you think you still might be able to help?

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 8 (1,001 Views)

Re: 2nd laptop to wireless printer C7180. Print works, COPY & SCAN do not

Yes and no.  If you the printer is plugged into one PC with a USB cable and you are sharing it with another PC, it will only share the print function of the printer, the non-host PC will NEVER be able to scan from it.

 

What are your thoughts about connecting the printer to your router instead of USB to one PC?

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Top Student
Posts: 5
Member Since: ‎05-21-2012
Message 5 of 8 (997 Views)

Re: 2nd laptop to wireless printer C7180. Print works, COPY & SCAN do not

it has nvever been conneted by USB. oonly wireless
Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 6 of 8 (992 Views)

Re: 2nd laptop to wireless printer C7180. Print works, COPY & SCAN do not

OK, so the printer IS connected directly to your router.  If this is the case, Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...

What does it say?

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Top Student
Posts: 5
Member Since: ‎05-21-2012
Message 7 of 8 (982 Views)

Re: 2nd laptop to wireless printer C7180. Print works, COPY & SCAN do not

"Product not installled.  Install Software"  - NOT TRUE,  it has been installed, uninstalled, & installed several times.  The printer has an IP address on this computer and it will print, but it will not scan.

 

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 8 of 8 (969 Views)

Re: 2nd laptop to wireless printer C7180. Print works, COPY & SCAN do not

OK, uninstall the HP software again (using the uninstaller in the HP folder).

 

IMPORTANT: - Restart your PC.

 

Download and install this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76229-1&cc=us&dlc=en&lc=en&...

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation