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06-29-2015 10:03 AM
i cannot print. when i tried to print it read not connected to wifi. so on the printer i went to settings and cliked on connect to wifi. it read connected. went back to the computer and tried to print something and it read not connected to printer. It did prin a test copy . i am just setting the printer up at a new location out of state from where it was functioning fine??
06-30-2015 10:51 AM
Welcome to the HP Forums.
I see that you are having some issues when attempting to connect the printer over a wireless connection.
You stated that you are using the printer in another location. If you are using the router at the new location, the printer will NOT connect to the network unless you reset the printer.
What we need to do is to go into the Setup Menu on the printer and then go to the Wireless Menu. Once in the Wireless Menu, scroll down to where it says Restore Defaults.
Once the Restore has been completed, go down the list in the Wireless Menu and run a Wireless Test and print a Network Configuration Page.
If the troubleshooting does not help resolve your issue, I would then suggest contacting HP's Technical Support to see about further options for you. , : click here.
Thanks for your time.