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377dw wont accept 972X cartridges?!!!

377 dw
Microsoft Windows 10 (64-bit)

Why in the world woud the 377dw accept 972A ink cartridges, but now 972X (high volume) cartridges? Our previous 476dn accepted both the lower and higher volume renditions of the ink cartridge.

 

The 972x fits nicely in the printer, and our sales person told us the high volume cartidges would work (why wouldn't they as they did with previous generation printers).  We spent a fortune on 972X cartridges via Amazon, passed the merchandise return period, tried the 972X, and found they don't work!

 

We now have more money in unusable 972X ink cartridges than we paid for the printer itself. HP, help me understand.

 

This comes on the heals of having our 476dn fail due to using off-brand ink cartridges - for which HP now has a nepharious reputation.

 

Please, please help me understand the logic, make me feel like HP is not totally screwing me at every oppotunity.

 

HP please prove you are an honorable company... make me whole... buy my 972x cartridges back or just make your printer compatible, as a reasonable printer owner would expect.

 

We are considering returining this to the store, and buying a printer from a company that is willing to prove it values our customer loyalty.

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377dw wont accept 972X cartridges?!!!

@BaffledGrrrr

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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