Note on archived topics.
01-19-2015 01:17 PM
Performed a cold reset on this prionter first installed lastest Firmware and still same error, Replaced Formatter, Firmware Dimm and Memory Dimm as well, reconfigured all settings and printer comes to a ready state then right to this error. Swapped network cable same, if you do not connect the network cable it will come to a ready stated and stay that way. stumped.
01-19-2015 05:10 PM
01-22-2015 01:26 PM
No jobs in print que all where cleared and hooked up another 4345 with this Ip and checked the que again deleted it from the server as of right now it has an ip address and that is all.Customer is running the Digital software to manage 5 of these printers and this is the only one having this problem when first worked on it performed a cold reset and everything was fine until I renamed it the host name they had for it, when it synced with the digital software program everything came up folder shares like it should be, then sent a job to it it printed and then after coming back to a ready stated it went right back to this error.
01-22-2015 05:38 PM
As I said it sounds like network issues. Do a cold reset again and rename the host name to a generic name. Now connect the printer to one of the computers via the network just using local tcp/ip port. Send some print jobs and see if they print ok. If they do, then the issue is the software or whatever they are using to control the printer from the server. It will not be a printer issue. Also recheck all host names to make sure you are not duplicating one.