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Student
Posts: 1
Member Since: ‎10-13-2012
Message 1 of 2 (472 Views)

4620 is showing a paper jam even after i already cleared out any paper

i am have a problem with my hp officejet printer it is showing a paper jam even after clearing all jam putting all parts back on what do i do now..... help

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Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 2 (449 Views)

4620 is showing a paper jam even after i already cleared out any paper

I looks like you are getting a false paper jam error. To be sure it's false, go through the steps in the document linked below to try and clear the error. Let me know what happens.

http://goo.gl/lqUZp
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