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4620 will not print black

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My printer has all neew genuine cartridges and it will not print black.  I followed all the troubleshooting steps - still no luck.  Any ideas?

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Do you have the Officejet 4620? Is this the document that was used to troubleshoot the issue? If you have done all the steps in this document and the printer will still not print in black, one is looking at product replacement and for further assistance, one would need to call into HP Total Care.

I am a former employee of HP...
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Hi, just wondering if Shirlzz's suggestion solved the issue?

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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