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11-17-2013 01:40 AM - last edited on 02-24-2017 12:02 PM by OscarFuentes
Do you have the Officejet 4620? Is this the document that was used to troubleshoot the issue? If you have done all the steps in this document and the printer will still not print in black, one is looking at product replacement and for further assistance, one would need to call into HP Total Care.