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brisargr
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Solved!

5520 all in one printer installation not working

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I have installed and uninstalled the software several times.  I have used the HPinstall wizard to no avail.  My problem is that when I click the desktop icon for the printer, or in the all programmes list, 2 files open andnothing else.

 

The 2 files are:

 

HPSPProgress.hta

HPSolutionsPortal.hta

 

I dont seem to have the ability toget some sort of printer control panel (should I?)

 

Anyone got a suggestion?

 

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Sunshyn2005
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Hi brisargr, 

 

I belive, from what you have described, that the issue is with the HP Printer Assistant. Please use the following document to resovle the issue. HP Printer Assistant Opens with a Script Error or in Notepad.

 

If this does not resolve the issue, please post back with a screenshot of the error you are seeing. How to take and post a screenshot on HP Support Forum.

 

Thanks.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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Sunshyn2005
Level 13
17,328 16,571 902 2,476
Message 2 of 3
Flag Post
HP Recommended

Hi brisargr, 

 

I belive, from what you have described, that the issue is with the HP Printer Assistant. Please use the following document to resovle the issue. HP Printer Assistant Opens with a Script Error or in Notepad.

 

If this does not resolve the issue, please post back with a screenshot of the error you are seeing. How to take and post a screenshot on HP Support Forum.

 

Thanks.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

View solution in original post

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brisargr
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Thanks that has worked a treat and I am now a happy bunny.

 

Brian

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