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mayburyds
New member
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Message 1 of 3
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5520 driver conflicts

HP Recommended

Hi,

 

Recently ran the HP Printer Doctor to check my printer installation and the utility reported a driver conflict.

 

I uninstalled the HP software and reinstalled the latest version as suggested by the utility but this did not resolve the driver conflict message.

 

The printer is connected to my wireless network and works fine.

 

I'm running W7 on a laptop.

 

Why is the software reporting a driver conflict?

 

Thanks.

2 REPLIES 2
Sunshyn2005
Level 13
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Message 2 of 3
Flag Post
HP Recommended

Hi mayburyds,

 

I see the Print and Scan Doctor reported a driver error. Since the printer is working fine, you can very well let it be and ignore what it says, or you can delete the driver from the Printer Server Properties and then re-add it. The Print and Scan Doctor is likely reporting a conflict because although it is working, there is something contesting the driver. If you would like to delete and re-add the driver, use the steps below, if not, don't sweat it. What's that saying? "If it ain't broke, don't fix it!"  :generic:

 

 In the ‘Devices and Printers’ folder

2. Choose ‘Print server properties’.

  • Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
  • Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
  • Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.

3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window

4. Choose the printer you want to uninstall and click ‘Remove’

5. Choose 'Remove driver only'

6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.

 

If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.

 

 

After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).

 

The Setup and software screen will open and you can click on Connect a new printer.

setup and software.JPG

 

I hope this resolves your inquiry. Thanks for reaching out to the HP Forums!

Sunshyn2005
I work on behalf of HP


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mayburyds
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Message 3 of 3
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HP Recommended

Hi,

 

Managed to get rid of the driver conflict but couldn't tell you how.

 

I did uninstall and reinstall the driver a few times and then it just seem to resolve itself!

 

Thanks.

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