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Student
Posts: 1
Member Since: ‎11-30-2013
Message 1 of 2 (7,633 Views)

5530 offline

Envy 5530 will print from ipad and older laptop, but it shows "offline" when I try to print from our new lenovo windows 8.1.  Tried unloading and reloading, but does not work.  Tried the hp download fix/troubleshooting and it found nothing.  Please help!

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Retired
Posts: 2,789
Member Since: ‎09-03-2013
Message 2 of 2 (7,615 Views)

Re: 5530 offline

[ Edited ]

Hi Lovdahl,

 

I understand that your printer is showing 'offline' when you are trying to print. I will do my best to help you resolve this issue. In this document for

 

 

Laserjets: http://support.hp.com/us-en/document/c02241610

Inkjet Windows 7: http://support.hp.com/us-en/document/c04249111

Inkjet Windows 8: http://support.hp.com/us-en/document/c04249080

Inkjet Windows Vista: http://support.hp.com/us-en/document/c04249275

Inkjet Mac: http://support.hp.com/us-en/document/c04249334

 

there are several troubleshooting steps for Windows 8 to resolve your issue.

 

Let me know if this helped or if you need further assistance.

 

Thank you,

I worked on behalf of HP.
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