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Posts: 1
Member Since: ‎11-30-2013
Message 1 of 2 (7,633 Views)

5530 offline

Envy 5530 will print from ipad and older laptop, but it shows "offline" when I try to print from our new lenovo windows 8.1.  Tried unloading and reloading, but does not work.  Tried the hp download fix/troubleshooting and it found nothing.  Please help!

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Posts: 2,789
Member Since: ‎09-03-2013
Message 2 of 2 (7,615 Views)

Re: 5530 offline

[ Edited ]

Hi Lovdahl,


I understand that your printer is showing 'offline' when you are trying to print. I will do my best to help you resolve this issue. In this document for




Inkjet Windows 7:

Inkjet Windows 8:

Inkjet Windows Vista:

Inkjet Mac:


there are several troubleshooting steps for Windows 8 to resolve your issue.


Let me know if this helped or if you need further assistance.


Thank you,

I worked on behalf of HP.
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