I was just informed by HP that they would not replace a brand new ink cartridge that I mistakenly peeled back the tape on top of the cartridge. I was having printing issues when I decided to replace the black ink cartridge. I learned about the air vent through a forum and misunderstood the instruction about clearing the air vent, thus pulling the tape back and realizing that was a mistake. Where is the good will? Now I understand the ink is probably dried up. Is this true? Expensive lesson learned.
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