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MGAC
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6830 will not copy or scan

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Microsoft Windows 7 (64-bit)

my 6830 officjet will not copy or scan. When trying to copy, a fully black sheet is produced.

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MGAC
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I unplugged my machine several times without any changes, but now it works. I don't know why.:smileyfrustrated:

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DavidSMP
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Hi @MGAC,

 

Good Day!! Thanks for taking an interest in the HP Support Forums! I understand that you managed to resolve the problem by doing a hard reset.(unplugging and replugging the printer ) Brilliant effort and superb troubleshooting on your part to do this. Kudos to you for a job superbly done.)

It was also magnanimous on your part to share this information on HP forums that will assist several others to fix the issue. Thanks for sharing this vital piece of information.

  You are a valued HP customer. I take it as a privilege to share this platform with you. 🙂

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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