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11-12-2013 09:28 AM
When I download and run the Windows 8.1 install program for the drivers, etc., the process stops after the extraction process completes. I've tried this via the install wizard, standalone, etc. I always get the same result. In the task manager it appears the HP Install program for a 32 bit is running but this is a 64 bit laptop. Any help is appreciated. Thanks.