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petzelj
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7520 pRINTER

HP Recommended

Help! When clearing a paper jam from the rear of my HP Photosmart 7520 printer, unfortunately, one of the parts of the paper guides came out with the jammed paper. I do not know how goes back in and the printer is continuously in a paper jam state.

 

Would one of you folks remove the duplexer from the rear of your 7520, take a digital photo of the rear insidess, and email to me at [Personal Information Removed]
? I will be most grateful to you. petzelj

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DavidSMP
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HP Recommended

Hi @petzelj,

 

Thanks for visiting the HP community.  A good day to you. I came across your post where you require assistance regarding paper jam issues with the printer. I will be delighted to assist you here.

 

Splendid effort and superb description of the issue. Kudos to you on that score.

Smiley Happy

  • Did this happen after a power outage or power surge?
  • Did you bypass power strips and connect the printer directly to the wall outlet?

Please try all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/51... for paper jam related issues.

  • Solution one: Turn the All-in-One off and on again
  • Solution two: Clear the jam from the All-in-One
  • Solution three: Make sure that the carriage can move freely
  • Solution four: Clean the paper rollers
  • Solution five: Reset the All-in-One
  • Solution six: Service the All-in-One

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

If the issue continues, then the printer has a hardware issue and needs to be replaced by contacting hp phone support.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solutionas it will help several others with the same issue to get it resolved without hassles. Smiley Happy

 

Take care now and have a splendid week ahead. Smiley Happy

 

DavidSMP
I am an HP Employee

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