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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 05:51 PM

HP Recommended
Product: photosmart 7525

I have tried everything and unable to connect to webservices.  Looks like this a common problem and myself and others have been unable to resolve.  Thank you.

4 REPLIES 4

‎03-23-2017 05:56 PM

HP Recommended

Hi,

You need new firmware for it. Please download and install the following firmware:

   http://ftp.hp.com/pub/softlib/software13/printers/ps7520/PS_7520_R1607A.exe

Note: You may need to use a Windows computer to apply firmware because no equivalent version for iOS or you have to work out how to run exe file under iOS.

    http://www.wikihow.com/Open-Exe-Files-on-Mac

Regards.

BH
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‎03-24-2017 08:23 AM

HP Recommended

I did the update on a windows computer and get the error message of: Unable to connect to Web Services.  Confirm internet access and try again or enter a proxy address.  This is really frustrating as I need to scan documents to employees.  Please advise.

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‎03-24-2017 12:36 PM

HP Recommended

Hi,

 

Have you applied the firmware on your printer ?

 

Regards.

BH
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‎03-24-2017 12:46 PM

HP Recommended

Yes the updates were done and completed on the printer and after the update I received the same error message.  Please advise.

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