This is a question that I have seen posted numerous times in the support forums. It receives a generic answer and when the original poster comments, there is no follow up.
I just purchased my HP 7612 on Monday and will return it next week if I can't find a resolution.
When I print double sided on 8.5x11 24lb paper through adobe PDF, Publisher, word (any application) the printer will scale the print down to add what seems to be 1" margins around the print. If I print it single sided, it prints correctly. the document is 8.5x11 and this happens whether I choose actual size or fit to page. There is no difference in the output.
I have tried to uncheck "preserve Layout"
When doing this, it is not scaled down, but the top and bottom of the image is cut off at around 1" on each side. This indicated it is not an issue with how the duplexer grabs the page. The left and right margins are perfect.
I can get rid of the issue by selecting "borderless printing" which would allow me to print full bleed. However, the user manual indicates that the printer prints with .15" margins and not a ridiculous 1" margin. Additionally, printing borderless is a lengthy process as it takes about 3x the amount of time to produce a borderless document. This is unacceptable. Especially since I am not printing a borderless document, the images on my document are designed with a .25" document and print perfectly on my old HP Officejet 6600 as well as my Xerox 560 at work. It is definitely not the way I am printing or an issue in my document.
In short, there seems to be a bug in the driver or firmware that tells the printer there is a 1" margin on the top and bottom. I would rather the printer attempt to cut off anything within that .15" margin as the documents are designed with a small margin.
Please help or I may have to return this printer that I really want to love! 😞