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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-17-2017 04:58 AM

HP Recommended
Product: envy 7640 AIO
Operating System: Microsoft Windows 8.1 (32-bit)

Will not print from photo printer on envy 7640 AIO

1 REPLY 1

‎05-18-2017 07:05 AM

HP Recommended

Hi @bmartin,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP ENVY 7640 e-All-in-One Printer does not print on photo paper.

 

This issue could occur if the print settings are not correct.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Printing Photos (Windows)

 

You may also update the firmware from the link: Firmware Update

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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