Do you place the Glossy paper in Tray 1 (the top one) and with the Glossy side faced down?
The 2nd tray only support Plain Paper.
When you insert the Glossy paper and close the tray you should see a prompt of the selected paper, be sure to click Change and select the proper paper type, the printer won't auto detect the paper type.
Else go to Setup > Paper and Tray Management and set the proper size and type for Tray 1.
What type of Glossy paper do you use? is it suitable for Inkjet printers?
What is the paper weight?
While it is working on anotehr printer, each printer have its own specs and those may not be identical, therefore it is crucial to know what media you use..
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