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7740 Poor glossy paper pick up performance

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Hi,

 

Just got a brand new 7740, loaded it all up no problems.  Printed the first few copies out on plain paper - highly delighted.

 

Replaced the plain A4 paper in tray one with a reasonable photographic brand glossy paper and proceeded to print some photographs. Thought about printing - jammed.

 

Upon looking inside, the printer didn't jam but actually didn't fully grab the paper.

 

Cleared it, tried again, same result - the printer doesn't actually manage to grab the paper.

 

Changed software - same result.

 

Flipped the paper over (for test purposes) on to the non-glossy side, no problems.

 

Flipped the paper back over (for test purposes) on to the glossy side (by this time it was a little wrinkled), it picked up the glossy paper and half way along picked up a sheet of normal paper below.

 

Tried it on it's own, half full, completely full - same results.

 

Tried the paper in my other printer - no problems!?

 

Went back to plain paper - no problems!?

 

Am I now looking at having to return this printer?

 

Cheers

 

 

Steve

 

 

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Hi Steve,

Do you place the Glossy paper in Tray 1 (the top one) and with the Glossy side faced down?

The 2nd tray only support Plain Paper.

 

When you insert the Glossy paper and close the tray you should see a prompt of the selected paper, be sure to click Change and select the proper paper type, the printer won't auto detect the paper type.

 

Else go to Setup > Paper and Tray Management and set the proper size and type for Tray 1.

 

What type of Glossy paper do you use? is it suitable for Inkjet printers?

 

What is the paper weight?

 

While it is working on anotehr printer, each printer have its own specs and those may not be identical, therefore it is crucial to know what media you use..

 

Shlomi

 

 



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Unfortunately it's a yes to all of the above.

The paper tray have been correctly configured, and only tray 1 was used.

The glossy paper is a 200g Kodak paper, specifically for use with inkjets. It also works with my other printer (Epson).

It's worrying that the same piece of paper is picked up facing one way, but not on the glossy side.
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So we're having to send it back. 3 different glossy papers don't work.

Inkjet coated papers and standard papers work fine.

Back to Canon
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