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moverlie
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7740 adf is non responsive.

HP Recommended
hp 7740
macOS 10.12 Sierra

There are no error codes.  Simplyt put, the Auto Document Feeder is completely non-responsive when paper is inserted.  It does not function at all.

The rest of the machine still works.  It copies, scans, etc from the flat bed.  Help is appreciated.

I have followed the steps for cleaning the various parts & places, doing a hard reboot of the printer by unplugging from the wall.  There is no paper jam, etc.

Thanks.

 

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wukong33
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HP Recommended

Hi moverlie,

 

Thank you for using HP products. 

 

Sorry to hear that your printer is faulty. You may want to try the troubleshooting steps shown in the document below.

 

HP All-in-One Printers - The Automatic Document Feeder (ADF) Does Not Pick Paper

https://support.hp.com/sg-en/document/c01728503 

 

Service or replace your HP product if you completed all preceding steps.
 
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
 
Repair fees might apply for out-of-warranty products.
 

Hope this helps.

I am a HP employee. I am speaking for myself and not for HP.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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moverlie
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Thanks
For the fast reply. I've followed all those steps without success.
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moverlie
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Again, thanks for the fast reply!  However, the suggestions are the very things I originally posted that I have already done, with no result.

I did try them an additional time as perhaps time was possibly a factor in the resolution.  It was not and the ADF remains stone dead.

I have created a case online with the HP website and need to spend time going online to a chat session and work that avenue.

If anyone knows any steps or possible 

ideas that are. It list d already in this thread, I'd certainly be thankful to hear and try them.

 

Thanks in advance!

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