02-17-2015 09:05 AM
When I power on my 8500 printer, it works fine for a while. If I leave it alone for about 1/2 hour and try to p[rint to it, the job goes in the queue, the printer says "Now Printing", and nothing happens, it stays like that until I cycle power again. The printer queue says "Printing"
02-18-2015 10:05 AM - last edited on 03-14-2017 02:45 PM by OscarFuentes
Welcome back to the HP Support Forums! I understand if you leave your HP Officejet 8500 idle for half an hour or so, if you send a print job it will go into the queue but will not print. You have to power cycle the printer in order for it to print again.
First let's cover the basics: The HP Printer Does Not Turn On or Respond When the Power Button is Pressed, I understand you have no issue with the power button but the steps listed are what I would like you to do.
Once the troubleshooting above has been completed, continue below:
I would like you to run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
If you run the PSDR and are still getting the Printer offline error, I would like you to continue here: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print
I will watch for your reply, please let me know the outcome.
02-18-2015 05:33 PM
I click on the link in your response for "HP print and scan doctor" and a page comes up saying they were unable to find the requested page and asked me to enter my model number and question or key words. I entered as much of the model number that I know, officejet pro 8500a, and I entered the HP print and scan doctor. After clicking on the Search button, it asks for the full model name, A910a, A910g, or A910n. When I choose any of the three, it takes me to a Search Results page, which appears to have a link to the doctor. When I click on the link, it takes me back again to the page asking for the full model number and the question or key words. I'm just going around in a circle.
02-19-2015 07:06 AM
Find your Exact model here: Exact model
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools
-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
02-19-2015 08:35 AM
I clicked on your link to find my exact model and it said "an unexpected error has occurred". Somewhere in my searching, I found it is a 909a printer. I had touble downloading the print and scan doctor, but I finally got it installed. It did not resolve the problem. I cyclked [power on the printer and printed a test page. 15 minutes later I sent another test page and it displays "now printing" but nothing comes out. I am getting very discouraged by the HP software. It seems difficult to use and frequently does not work properly.
02-19-2015 08:52 AM
02-19-2015 09:28 AM
02-19-2015 11:36 AM
Ok. I started up ther DR again. Under the Windows7 section, Step 2: Run The Tool, i chose the printer that is having the problem and clicked next. At that point, it checked the connection, then a window came up telling me "the full solution to this problem is not installed on this computer". At this point, I click to install the software. I have done this 2-3 times and it always comes back telling me I need to install this software. After it is installed, I get a window asking if I want to "Connect a new printer", or "Reconfigure Windows settings". I'm not sure where to go from here, or how to get to where you want me to be.