I have the printer plugged directly into an outlet. I am looking for the directions to reset the printer back to the factory settings. I saw a similar message on your (HP) site where this was recommended to correct the same problem someone else was having; however, a copy of the instructions were not included on the post. If you think this may help my problem of flatbed cutting off top 2 or so inches of what I am copying, please let me know and send the instructions. I have no problem when using the document feeder. Thanks.