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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 08:03 PM

HP Recommended
Product: OfficejetPro 8610
Operating System: Microsoft Windows 7 (64-bit)

Changed ink cartridges for the first time since I bought this back in Nov. 2015.  The last cartridge to run empty was the magenta and when I replaced it, the printer didn't recongize it.  I have followed all the troubleshooting guiidelines I could find to no avail.  Even updated the firmware.  No luck.  Just hoping against hope that there is another solution before I throw this piece of trash out.  Obviously cheaper to buy a new one than an entire printhead.  Sad the quality of HP printers has certainly gone downhill.

6 REPLIES 6

‎03-08-2017 01:20 AM

HP Recommended

hi, 

 

It can sometimes be defective ink cartridge . 

 

if you got the empty meganta ink cartridge check it gives the ink cartridge problem msg . 

 

If it doesnt give that error MSG its a new ink thats defective & u can call tech support for the repalcement . 

 

 

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‎03-08-2017 06:42 AM

HP Recommended

Sadly, nothing that simple.  I have already exchanged the complete set of color cartridges out with a new set from the retailer and still get an error message about the Magenta cartrdige being empty.

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‎03-08-2017 08:59 AM

HP Recommended

HI, 

 

Sorry !!! its a printhead then which is defective.  😞 

 

Please call tech support to see if they have any upgrade options .

 

 

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‎03-08-2017 11:24 AM - last edited on ‎03-08-2017 02:03 PM by Retired

HP Recommended

I would have to agree.  I watched the ink level reporting function as I inserted the new cartridge.  The cartridge was recogznied as a 951XL and the ink level was full.  Then the error message popped up.  The unit is out of warranty so the least expensive thing for me to do is just buy a new one.  WHen I searched the web, I found lots of similar complaints for the 8610.  Too bad this model was so poorly made.  Hope the next one I buy is better or I may just stray and buy another manufacturer on the shelf.

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‎03-08-2017 11:52 AM

HP Recommended

🙂 Good luck . 

 

Take care now and have a splendid week ahead. 

 

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‎03-10-2017 09:50 AM

HP Recommended

Yup, ended up buying an Epson which works beautifully.  Less expensive refills too.  HP has to learn there is a price for making shoddy products ... they lose customer loyalty.  I guess I will now try to return the XL color cartridge set as they are very expensive.

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