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Todbretton Honor Student
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8710 Office Jet Pro not sleeping

Officejet Pro 8710
Microsoft Windows 10 (64-bit)
I just purchased an 8710 office jet pro and it refuses to go to sleep mode.

I just returned an 8610 for similar reasons besides jamming.

I think the new firmware does not allow it to sleep

The screen will stay on regardless if I do 5 minutes or 10 minutes.
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Teacher Teacher
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8710 Office Jet Pro not sleeping

Hi Todbretton,

 

HP OfficeJet Pro 8710 will go to sleep after the time duration specified in the Power Management Setting (5, 10 or 15 mins)  if there is no activity.   If the printer is shared on a network, one possible cause could be some network traffic is preventing the printer to enter sleep mode.   Do you observe the same issue if you connect the printer via USB instead?

I am an HP employee, but I am speaking for myself.
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Tutor Wandy1 Tutor
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8710 Office Jet Pro not sleeping

Hi there,

 

You may want to check out the manual, and go to the section on HP EcoSolutions to try the recommended steps:

 

http://h10032.www1.hp.com/ctg/Manual/c05048181

 

If you need to contact support, the following link will be useful: 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

 

I am an HP employee.

Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping! .
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Honor Student AJTech Honor Student
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8710 Office Jet Pro not sleeping

Hello , how are you doing ?

 

Resetting  the printer will help fix the issue

Please,  Reset the printer

 
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Check if your the printer is working according to the requireing seetings
 
Hope this help
Have a great day
Best
I am an HP employee
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Todbretton Honor Student
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8710 Office Jet Pro not sleeping

Hi

I tried everything, I think because it's on wifi it stays on regardless if my laptop is on or off.

My only solution is to turn it off.

I updated the firmware also.

I think a new firmware is needed to ignore network traffic or to go to sleep unless being used for printing and or fax regardless of the traffic.
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