cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
WBurns
New member
1 0 0 0
Message 1 of 2
397
Flag Post

A dial ton was not detected.

HP Recommended
Officejet Pro 8710

I cannot send or receive a fax. When I run the test, everything passes except the dial ton detection. It says "A dial tone was not detected." I plugged in a new cord and it still is not working. 

0 Kudos
1 REPLY 1
Rainbow23
Retired
Retired
7,690 7,683 427 601
Message 2 of 2
Flag Post
HP Recommended

@WBurns,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to send or receive fax from your HP Officejet Pro 8620 e-All-in-One Printer.

 

This issue could occur if there is an issue with the phone line.

 

Hence, to isolate the issue, I suggest that you disconnect the printer from the wall jack and connect a normal telephone and check if you get a dial tone.

 

If there is a dial tone when you connect the normal telephone to the wall jack, I suggest that you follow the steps mentioned in the link: How to Fax

 

Note: Please follow the steps mentioned in the sublink "Set up the printer for faxing" in the above document.

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation