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MSK2
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ADF false jam message printer unusable.

HP Recommended
Hp 8630
Microsoft Windows 10 (64-bit)

This just started today. I went to send a fax using the adf when the screen gave an error message that there is a paper jam in the adf. I can not find anything in the adf. I also can't clear the screen it goes right back to paper jam.

 

I've unplugged the printer for different lengths of time and the screen immediately goes to paper jam and the only option I have is to select Ok.

 

i don't use this printer very often and the last time I used the adf was over 2 years ago. I would like to figure out how to clear the message and just use it as a printer. Anyone have any suggestions???

 

thank You,

 

Mike

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Jeet_singh
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Hi @MSK2,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are getting a false paper jam error message on your HP OfficeJet Printer when there is no paper jam. I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the printer before the issue started?

Check for any obstructions inside the printer?

Have you tried to clean the rollers of the ADF?

 

In the meantime, let's try these steps here:

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this link: http://ftp.hp.com/pub/softlib/software13/printers/OJP8630_R1640B_updated.exe

 

Follow the steps suggested in the support document for - An ADF Paper Jam Error Displays on the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-On...

 

If the issue persists, the next step I would suggest here is to perform a Semi-full reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
 

Let me know how that goes. Good luck!

Cheers!

Jeet_Singh
I am an HP Employee

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