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10-13-2010 11:51 AM
I have had my officejet 4215 all-in-one printer well over a year and it has connected and printed whatever I wanted. Yesterday when I wanted to print an email it would not and the following box popped up: Activation error: Printer not activated, error code 20. Then the next box that popped up said: Printer Error An unknown error occurred while printing.
If I copy the email over to a Microsoft Windows page, then i can print it fine.
Any idea how to fix this so I can print email's like I used to?
10-13-2010 02:04 PM
What operating system? What email program are you trying to print from?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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12-14-2010 04:26 PM
I keep getting the Activation Error code 20 when I try to print even though I can print a test page and my printer is set as default HP Deskjet F380 All-in -one and is installed
04-27-2012 10:42 AM
could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model and your operating system help out a lot.
10-23-2013 06:29 AM - last edited on 02-24-2017 11:07 AM by OscarFuentes
I understand you're having issues printing with your Photosmart C5180 after upgrading to Windows 8.1. I'm sorry to hear you're having these issues, but I will certainly do my best to help.
First we need to see if your printer is still connected to the network after your update. To check this I'd like you to click here and proceed to Step four: Print a network configuration page and print the page. Then where it says URL for Embedded Web Server (EWS), you will look to see if it's all 0's (meaning it's disconnected) or if it's different numbers (such as 192.168.1.100).
Please let me know the results of this page and we will go from there.
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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!
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01-20-2014 08:28 AM
ve the same problem but am not computer savvy enough to copy email to Microsoft windows page. Please help but with idiot speak please. I want to print from web sites but has the same problem and cannot get customer support from HP
04-24-2014 08:54 PM
When I download a PDF from an e-mail..then try to print the download, the HP8600all in one response I get...
Computer not activated, error code 20
I have no trouble printing anything else. What is error code 20? and how do I enable printing from downloads w/in e-mails in PDF format?
07-24-2014 06:46 PM
I have the same problem. Everything worked fine until this afternoon, and now I can't print anything, although a test page prints fine. I use Windows 7. I've had the printer (J4580) for a couple of years.