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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2017 11:11 AM

HP Recommended
Product: HP Officejet 4650
Operating System: macOS 10.12 Sierra

Bought an Officejet 4650 and installed the software on my iMac. Won't let me add and verify the printer.  What do I do?Add and verify error

1 REPLY 1

‎05-25-2017 12:43 PM

HP Recommended

Greetings @Ken1962,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to install the printer on your MAC computer, is that right?

Not to worry, I will be glad to help. 

Is the printer configured on the wireless network? 

Did you run the wireless setup wizard on the printer?

Are you able to make a copy on the printer? (This would let us know if the printer is working fine.)

Are you the administrator for your computer?

 

Recommend you follow the procedure mentioned in the article below to uninstall the printer, once it is uninstalled, please reset the printing system. 

HP Printers - Uninstalling HP Printer Software (Mac)

HP Printers - Resetting the Printing System (Mac)

Once you have reset the printing system, restart your MAC. 

Download the latest full feature software for your printer from www.hp.com/drivers and install it on your printer. 

This should resolve the issue you are facing. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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