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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Message 101 of 104
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I get a connection error
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HP Support Agent
HP Support Agent
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Message 102 of 104
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Hello Men1,

 

Welcome to the HP Support forums.  I understand that you are getting a connection error with your HP printer.

 

To better assist you, would you please provide some further information:

 

1)       What make/model/product number of HP printer do you have? Guide to finding your product number

2)      How is the printer connected (USB cable, ethernet, or wireless)?

3)      What operating system are you using on your computer (Windows 7, Mac 10.8, or Windows 8, etc)?

4)      Where is the error message being displayed (computer or printer)?

5)      What were you trying  to accomplish when you received this error? I suspect it was either trying to connect the printer to your wireless network or when you were trying to enable the web services.

 

Thank you.

--------------------------
Regards,
Happytohelp
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I work on behalf of HP
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yes

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HP Support Agent
HP Support Agent
4,530 4,705 318 864
Message 104 of 104
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Hi stellab44,

 

Welcome to the HP Support forums.   I’m unsure of what you are agreeing to when you say ‘Yes’.

 

To be able to assist you, would you please answer the following questions:

 

1)       What make/model/product number of HP printer do you have? Guide to finding your product number

2)      How is the printer connected (USB cable, ethernet, or wireless)?

3)      What operating system are you using on your computer (Windows 7, Mac 10.8, or Windows 8, etc)?

4)      Are you getting any error messages? If so are they being displayed on the printer or on the computer?

 

Thank you.

 

--------------------------
Regards,
Happytohelp
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I work on behalf of HP
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