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Westerly
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Message 1 of 2
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After downloading software scanner does not show up in systems preference

HP Recommended
Laserjet Pro 400mfpm425dn
Mac OS X 10.11 El Capitan

After downloading and installing software scanner does not show up in system preference printers and scanners

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greenturtle
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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan
https://goo.gl/zBChKC


Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU



I am an HP Employee
Although I am speaking for myself and not for HP.
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