Note on archived topics.
12-24-2011 08:53 PM
It seemed that cycling the wireless radio function did the trick. Thank you very much. I'm back to printing from my phone happily!!!
12-27-2011 12:34 PM
12-30-2011 03:52 PM
Ok, well I'm assuming that since you are looking at the printcenter you have already checked to ensure that you don't have pending jobs clogging your queue. If not, doublecheck to make sure the printcenter app is clear of all jobs and print again. Like I said though, since it's safe to assume you've already done that, we'll move on.
- First, check for updates on the printer. To do this, go to Setup->Preferences->Product Updates->Check for updates. (If you have tried this, just try again to ensure that it is up to date.)
- Next, assuming there were no updates found, restore network defaults on the printer. To do this go to Setup->Wireless->Wireless Settings->Restore Network Defaults.
- Then Enable the wireless radio by going to Setup->Wireless->Enable Wireless radio. (If it says disable, ignore this step, it is already enabled). At this point the wireless light should be blinking.
- On your iOS device, go to Settings->Wi-Fi. You should now see a new network that will say HPB210XXXX (The Xs are the host name of the printer). Connect to this network.
- Try printing.
If it lets you print after following the above steps, then we know there is no problem with the printer or the iOS device. This doesn't necessarily mean there is a problem with the router, however it does indicate the problem is related to the network. Once this is done follow the steps listed below to reconnect the printer and iOS device to the network and try printing again.
- Connect the printer to the network again by going to Setup->Wireless->Wireless Setup Wizard. Follow the wizard to select your network and enter your network passphrase.
- Connect your iOS device back to your network by going to Settings->Wi-Fi and selecting your network name (usually the password should still be saved)
- Try printing again.
Let me know if it works after performing the second set of steps or if it fails on either set.
I have the exact same problem. When I try to print from my iPhone or iPad - it conencts, sends to the printer and then nothing happens. If I look in the queue - the job is there, but it just says printing forever.
I tried the solution above and i could not print (the same happened) when trying to print after step 5.
What to do next?
12-30-2011 05:32 PM
01-08-2012 09:48 PM
i've tried all these and still can't get AirPrint to work on my new Photosmart 7510. A couple times I was able to get it going for a photo or two, but then it'd stop until I rebooted everything, including the router and modem and reconnected the printer to the wifi modem and - if luck was with us - Airprint would mysteriously reappear. This is really frustrating. It shouldn't be that hard to get this working.