08-04-2013 06:52 AM
Whith installing the HP printer the ipad and iphone were working perfict exept the computer,I istalled the net number on the comp, after that he work also good with the printer. accedently the printerlost the electric power after that the comp workd still good but the iphone and ipad printen no more,after i installed the netnr what i had enterred in the comp on the printer, i do not know what origecal stoud in the printer who can help me?
08-13-2013 07:23 AM
I'm failing for months to connect my iPad with my HP Air Print HPPhotosmatrt 5510
Whilst I can easily connect the app 'HP ePrint' with the printer I'm not Abel to receive a connection between the App. 'Printer Control' nor can I execute from my iPad the printing of an Email as it shows 'no Air Printer found' After pushend the print button.
Funny enough I can easily print an e mail with the App. 'HP ePrint' with the E-Mail button.
I tried numerous newstarts..no succsess...can you help me??
08-13-2013 08:08 AM
When it comes to Apple's Airprint, the router plays the most critical role in how it works. If the router does not support Airprint, or if the two devices are not on the same network, then a user would receive the message no printers found when using Airprint.
Ensure the two devices are indeed on the same network.
Ensure the router has the newest firmware installed.
Apple's Airprint uses multicast to function. Ensure that multicast is enabled in the router. If it is disabled, then that would also trigger the airprint error message.
If the router support wireless isolation, ensure it is disabled. Wireless isolation causes wifi devices to not communicate with other wifi devices. If it is enabled, then the error message would also be generated.
What is the exact brand and model of the router? Knowing which router you have will better enable the community to assist with Airprint issues.
09-25-2013 02:12 PM - last edited on 02-24-2017 10:09 AM by OscarFuentes
I just wanted to clarify that I understand the issue you're experiencing. You're trying to Airprint from your iPad and it's not printing?
If I'm correct, and that is your issue, please click here and follow through the troubleshooting steps provided.
If I have misunderstood your issue please just let me know what the specific issue is and I will do my best to help!
Have a great day!
10-03-2013 10:05 AM - last edited on 02-24-2017 10:26 AM by OscarFuentes
Hey there Boyechko1234. Here is the 'getting started' document on ePrint for your printer. Go through the steps and let me know where it is failing you. <Click Here>
10-07-2013 09:36 AM - last edited on 04-20-2016 09:42 AM by OscarFuentes
Hi ann044. You will need to tell your printer to connect to the new router and re-add your printer to your computer. What model of printer do you have?
Hi Zeezeevi, did your Officejet J6413 printer ever work with Airprint? I do not see it listed as a supported Airprint printer, however Apple does update this without notice.
Here is a document with the list of supported Airprint printers: http://support.hp.com/us-en/document/c03722645