Aligment failed

[dtcar]

I am getting an "Aligment Failed" after instaling all new printer heads. I have ran "align  printheads"  It gives me the following error: "Aligment failed. Refer to device documentation for details" What should I do? I also ran a: "Print Quality Diagnostics Page" In which everything looks just fine. I also ran a: "Self Test Diagnostic Page" It did not show any problems either what should I do now?

[The_Fossette]

Hi @dtcar

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that after replacing the print head you are getting alignment failed error.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Follow the steps in the below article and check if it helps.

http://hp.care/2pxKbBm

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!