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Alining cartridges

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hp psc 2175

New straight out of the box  inserted cartridges  message comes up to press enter to align cartridges.   pressing enter enter gives a busy message then returns to  "press enter to align cartridges"  I can't get past that message .  Have tried reinstalling cartridges one at a time after unpluging printer.  Nothing seems to help.

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Welcome to the HP community @jtmr2,

 

I understand your HP PSC 2175 is stuck in a loop with the message "press enter to align cartridges". I will be happy to help.

 

I found a solution to this issue posted by the forum member IrishSalty. 

 

Press and hold the button marked "Setup" on the printer, and while holding this button press the button marked "Options" (or "Copy Options" on some models).  This should bypass the align cartridges screen.

 

Let me know if this helps.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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It did get past the align cartridges However it is now stuck at  "copy 100% and will not not move. I 've tried pushing all the buttons.  thanks   any other ideas??

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Hi @jtmr2,

 

Try a hard reset to see if that will clear the message.

 

How to perform a Hard Reset

 

Unplug all cables and memory cards from the printer.  Unplug the power cord, directly from the back of the printer while the printer is still turned on.

Unplug the other end of the cord from the power source.
If there is a power module on the power cord, disconnect one end and reconnect it.
After 60 seconds, plug the cord directly into a wall outlet ( not a surge protector or battery backup ).
Plug the power cord into the back of the printer.
The printer should automatically power back up.  If it doesn't, turn it on with the power button.
Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
Connect any other needed cables to the printer
 
Let me know if you need any other assistance.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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I think I will give up on this, have tried everything you suggest , still comes up no paper. 

I thank you for your help

Eileen

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Hi @46eileen,

 

Before you give up completely, I will recommend you contact HP Phone support for further assistance. With the HP Phone support you can get real time, hands on support.

 

Contact HP:
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear
 
I hope this helps.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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I will thanks again
EILEEN
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The message i got from support was that this product was no longer supported????   Can anyone help?

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