02-16-2016 02:46 PM
New straight out of the box inserted cartridges message comes up to press enter to align cartridges. pressing enter enter gives a busy message then returns to "press enter to align cartridges" I can't get past that message . Have tried reinstalling cartridges one at a time after unpluging printer. Nothing seems to help.
02-17-2016 05:53 PM
Welcome to the HP community @jtmr2,
I understand your HP PSC 2175 is stuck in a loop with the message "press enter to align cartridges". I will be happy to help.
I found a solution to this issue posted by the forum member IrishSalty.
Press and hold the button marked "Setup" on the printer, and while holding this button press the button marked "Options" (or "Copy Options" on some models). This should bypass the align cartridges screen.
Let me know if this helps.
02-18-2016 01:14 PM
Try a hard reset to see if that will clear the message.
How to perform a Hard Reset
Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
02-18-2016 01:59 PM
Before you give up completely, I will recommend you contact HP Phone support for further assistance. With the HP Phone support you can get real time, hands on support.