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ShopGirlKL Student
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HP Recommended

An Unknown error occurred while printing

Product Name and Number:  3052A -=All-in-One Printer J611g 

 

Windows Vista 32-bit

 

An Unknown error occurred while printing

 

No changes made to the system. 2 other HP printers hooked up to computer just fine, no issues, but the printers were not working due to age, etc.

 

I just bought this printer last night, and cannot believe the issues I am having trying to hook it up, and getting it running. I have been doing everything suggested to me, and things still keep happening that I cannot print yet!!

"An Unknown error occurred while printing" is the message I am getting when trying to print an invoice. I have uninstalled the printer, and reinstalled it, and at that time it showed everything to be working.....CD downloaded good, and the USB cable was connected correctly. I have run a HP Diagnostic, and all of it showed green check marks by everything. I have done HP updates, have done window updates, and I have NEVER had this kind of an issue with hooking up a HP Printer. Is it because it is for wireless also, and I do not have that hooked up at this time? Do I need to return/exchange this one for another HP Printer? I am really confused, need to get these invoices printed for customers, and what am I suppose to do? I really don't have time to sit around too long, and wait for solutions to this issue.

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Provost Provost
Provost
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HP Recommended

An Unknown error occurred while printing

Hi ShopGirlKL,

 

Use the following utility to resolve the error message while printing.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91799-1&cc=us&dlc=en&lc=en&...

I am an HP employee.

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