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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 03:42 AM

HP Recommended
Product: HP Office Jet 5610
Operating System: Microsoft Windows 10 (64-bit)

I have a relatively old Office Jet 5610 All in One printer/fax. The problem I have is that once it a week it automatially dials the following fax number - 13452105. It also dials this number if we have a power cut or if I switch off the mains. These call charges are appearing on my phone bill. My question is this - how do I stop the Office jet from auto dialling this number. I have no idea of who the number belongs to. If I dial the number I just get a fax squelch sound. Any help/advice would be much appreciated.

1 REPLY 1

‎05-10-2017 06:49 PM

HP Recommended

@Chalky3

 

This is a great location to get assistance! I read your post and see that you your printer is auto dialing fax number. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • How is the printer connected, USB or Wireless?

Meanwhile:

  • Reset the printer.
  • Remove the power cable the printer when it is turned on.
  • Press and hold the power button for 60secs.
  • Connect the power cable to printer and directly to wall outlet.

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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