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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-01-2017 01:44 AM

HP Recommended
Product: HP Envy 4524

Hi, I had cause to replace my printer with another same printer however even though I do not use the old printer anymore (this was returned to HP), I am still being billed by HP Instant Ink.

So I expect the following within 7 days:

a) refund of my £7.99 subscription

b) removal of the old printer from my subscription.

If this does not happen, I am removing myself from the HP Instant Ink Programme so as not to be held to ransom.

Regards

Nick

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-02-2017 11:10 AM

HP Recommended

 

Hi @CUIL,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you have been billed twice for your HP Instant ink program. Don't worry I'll do my best to help you with this.

 

For me to be able to assist you with this concern, I would need to your instant ink account details. 

I will send you a private message on HP Forums requesting your account details. 

Please provide the details as a reply to my private message. This is to safeguard your account and privacy. 

 

Keep me posted!

Jeet_Singh
I am an HP Employee

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1 REPLY 1

‎12-02-2017 11:10 AM

HP Recommended

 

Hi @CUIL,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you have been billed twice for your HP Instant ink program. Don't worry I'll do my best to help you with this.

 

For me to be able to assist you with this concern, I would need to your instant ink account details. 

I will send you a private message on HP Forums requesting your account details. 

Please provide the details as a reply to my private message. This is to safeguard your account and privacy. 

 

Keep me posted!

Jeet_Singh
I am an HP Employee

Tags (1)
Was this reply helpful? Yes No
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