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JustME777
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Message 1 of 2
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Black Ink Stopped working

HP Recommended
HP Photosmart 6525
Microsoft Windows 10 (64-bit)

I have been through most of a double black ink cartridge trying to get black to print.  I have done all the diagnostic tools and at first, cleaning the print heads helped for a short while.  Now it has completely stopped printing black.  Having read previous entries, I see that the print head is defective and CANNOT be replaced.  I have wasted expensive ink.  The printer is less than 3 years old and has not seen heavy use.  Furthermore, I don't see any HP printers for sale that use the same ink.  All this adds up to a big expense for me.  Obviously this printer is defective and needs to be recalled and replaced at no charge to us.

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sabretooth04
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Message 2 of 2
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HP Recommended

Assuming you have done everything on the HP web site, try these Youtube videos here.

 

https://www.youtube.com/results?search_query=Photosmart+6525+print+head

 

Search for more if needed.  If no joy, your printer is toast.

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