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Honor Student
Posts: 2
Member Since: ‎06-15-2011
Message 1 of 3 (3,348 Views)

Black Ink doesn't work

I changed color cartridges because they were empty.  Black ink is full.  printer diagnostic says printer is fine, but black ink doesn't print.

 

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Honor Student
Posts: 2
Member Since: ‎06-15-2011
Message 2 of 3 (3,336 Views)

Re: Black Ink doesn't work

It is a wireless 6500 by the way.

Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 3 of 3 (3,329 Views)

Re: Black Ink doesn't work (OJ 6500 wireless)

[ Edited ]

Hi cdagos

Have you tried cleaning the printhead and checking the cartridges are vented properly? More details in the link below

 

http://support.hp.com/us-en/document/c01641815

 

Please let me know how you get on

Thanks, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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