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Screamer7
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Black Ink not working

HP Recommended
HP Deskjet Ink Advantage 4615
Microsoft Windows 10 (64-bit)

I have cleaned and deep cleaned the head . The result shows up as dark blue in stead of black.  Black printing trial result very light grey allmost unreadable. What do I have to do?

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Bob_Headrick
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HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Deskjet Ink Advantage 4615.  Be sure to go through all the steps in order. 

 

If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge.  Turn it over and examine the area around the ink port.  There are four orange plastic spots, left over from the protective cap.  Make sure these are flush with the cartridge body, if not carefully trim them flush.  If the plastic nubs protrude they can prevent the cartridge from seating properly.  Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position.  

 

It may also help to manually clean the printhead as described in the post here. 

 

I have also seen cases where leaving the printer overnight after the cleaning cycles allows black to recover. 

 

If none of the above restores black printing your printer will likely require repair or replacement.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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