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Top Student
Posts: 2
Member Since: ‎04-28-2014
Message 1 of 4 (664 Views)
Accepted Solution

Black Ink won't print

I have the same issue many others do - black ink will not print.  I have tried cleaning the print heads, as well as a hard reset.  I don't believe I can remove the cartridge carriage from my PhotoSmart5514 to soak it.  Any other ideas will be appreciated.  Thanks.

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Accepted Solution

Re: Black Ink won't print

@Ciara_B - Please escalate this one.

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Provost
Posts: 29,755
Member Since: ‎11-17-2008
Message 2 of 4 (652 Views)

Re: Black Ink won't print

@Ciara_B - Please escalate this one.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 3 of 4 (593 Views)

Re: Black Ink won't print

@lorriem 

 

 

Is the printer in warranty?

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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Top Student
Posts: 2
Member Since: ‎04-28-2014
Message 4 of 4 (569 Views)

Re: Black Ink won't print

Sadly, it's not in warranty.  HP confirmed that I've tried everything possible and I am now replacing it.

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