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JimAttrill
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Black block's in PDF files

HP Recommended
ENVY 4500
Microsoft Windows 10 (64-bit)

On Sunday I bought a HP ENVY 4500 all-in-one printer.  

Since then the statements for my Visa Card and other ANZ Bank accounts PDF printouts feature wide black blockout stripes wherever they have used a shaded text box.    This makes it resemble a censored or redacted document released reluctantly for FOI.  This occurs only with ANZ Bank PDFs (so far) but other services I have tried  seem to print full WYSIWYG copies.

Can you help me? 

Regards

Jim Attrill

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Gemini02
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Hi @JimAttrill,

 

Welcome to the HP Support Forums! I see that you are experiencing issues printing PDF documents. The PDF printouts feature wide black block out stripes wherever they have used a shaded text box. I would like to help you out today. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish, to say thanks for my effort to help, click the "Thumbs Up" to give me a Kudos.
 
Try printing the PDF document as an image to see if that will help, Print PDF as an image.
 
What web browser are you using?
 
Try another browser if you are still having issues.
 
Let me know the outcome. Thank you.
 
 
Gemini02

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JimAttrill
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Hello Gemini02

 

Thanks for your assistance.  

1.  Print as Image printed a perfect copy.

2.  I generally use Chrome as the browser but this problem also showed when printing from Foxit Reader.  I also have MS Edge and that opens the document in Foxit Reader and still does the same thing.
3.  Print as Image worked but plain print brought back the black blocks.

 

So the issue still exists but you have showed me a work around.  Is that half a solution?

 

Thanks again and hope to hear more soon,

 

Jim Attrill

 

 

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Gemini02
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Thanks for letting me know @JimAttrill.

 

You can try the following to see if it may help:

 

Reset your Google Chrome browser settings:

  1.  In the top-right corner of the browser window, click the Chrome menu Chrome menu
  2.  Select Settings.
  3.  At the bottom, click Show advanced settings.
  4.  Under the section "Reset settings,” click Reset settings.
  5.  In the dialog that appears, click Reset.

Source: Reset Chrome browser settings.

 

@Bob_Headrick suggested trying the free Adobe Acrobat Reader DC. It should help resolve this issue.

 

Hope that helps. Thank you.

Gemini02

I work on behalf of HP

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