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Marker2
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Black cartridge leaves white lines.

HP Recommended
Officejet 6830
Microsoft Windows 10 (64-bit)

Problem occurred day one. Replaced starter cartridge with new HP cartridge. Cleaned print head. Cleaned vent

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Bob_Headrick
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HP Recommended

The troubleshooting steps in the document here may help resolve the white lines in your Officejet Pro 6830.  If the steps there do not resolve the issue I suggest getting it serviced while it is still in warranty.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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Marker2
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HP Recommended

Thanks for your input but it did not solve the problem.

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Bob_Headrick
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HP Recommended

If the troubleshooting steps did not help I suggest you contact HP for service.  From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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