The black ink does not print. The other three color do. I have installed two different new black ink cartridges. I have run both level 1 and level 2 clean the cartridge. Still no black. Every time I install a new black cartridge the same thing happens. I run the clean cartridge levels 1 and 2 4-5 times before it works. All this time it is using the color ink to print the report. Who can help? What else should I do? The printer is only 2 years old.
Sorry to hear that you're experincing some problem on your printer when installing black ink cartridge .
But here are some tips to help your issue be resolved . If automated tool cleaning or what we call printer cleaning system doesn't help to resolve the issue , try removing the cartridge that you are having a problem with . Get some q tip or lint free cloth . Damp it with a small amount of water and then look for the electrical contacts where the inks are coming out .
Wipe it gently and then wipe it again with a dry q tip or lint free cloth and then install it back and then try printing again . If the issue was not yet resolved tell me right away .
Thanks for the help but it still does not print black. I had thought of your solution before but I was going to use alcohol!!!! I have messed with this for 3 days and I am about ready to throw it out and go get another one -- but I just changed all the color cartridges and they are new -- and of course, I bet they would not fit another one -- even one just like this. Is there something I could from the bottom of the printer -- it is like it is clogged up but after following your suggestion, it must not be from the top. Is there another spot where the ink comes out on the bottom --at least one that I could get to if I take this thing apart?????